Last modified by: Leanne Kalynuk -
Two Factor Authentication Help
What do I do if my token is not working?
If you are using Authy:
If you're unable to login to your application using your Authy authenticator token, try the following troubleshooting checklist:
- Check that all of your devices with a configured Authy app have the same time set. To verify your local time, you can use this tool: https://time.is/.
- Confirm that backups are enabled and synced on your account.
- Uninstall and then reinstall the latest version of Authy.
NOTE: Please double-check that your tokens are backed up before uninstalling Authy, so you don't lose your tokens. - If you have duplicated tokens, one of them might not work correctly. In this case, we recommend you disable 2FA for your service, delete both tokens and then re-enable 2FA and add the token again.
source: https://support.google.com/accounts/answer/185834?hl=en
If you are using the Google authenticator app:
It may be because the time isn’t correctly synced on your Google Authenticator app.
To set the correct time:
To set the correct time:
- On your Android device, go to the main menu of the Google Authenticator app.
- Tap More Settings Time correction for codes Sync now.
On the next screen, the app confirms the time has been synced. You should be able to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.
