SHARKTALK TROUBLESHOOTING STEPS

Sharktalk troubleshooting steps

 

1. Ensure the employee's contact point is saved as a cell phone and not a home phone or work phone, and has been switched to Sharktalk in their employee profile.
2. Advise employees to delete and redownload the app and follow the guide below.
3. Ensure the time on the employee's device on which the app is on is correct 
   
   On Android
   Open your device's Clock app.
   Tap More. Settings. To pick your home time zone: Tap Home time zone. To add a clock for home while in another time zone: Turn on Automatic home clock. To automatically update the time: Tap Change date and time. Turn Automatic date and time on.
   
   On IOS
   Turn on Set Automatically in Settings > General > Date & Time. This automatically sets your date and time based on your time zone. Is this setting dimmed? If a message says that updated time zone information is available, restart your device and any paired Apple Watch.

4. After downloading the app and logging in, employees need to ensure the notification settings for their device are turned on to avoid missing notifications. They can do so by following the steps below. 

For Android

1. Click the gear icon to open your device Settings.
2. Choose Apps and Notifications.
3. Select Notifications.
4. If you don't immediately see Sharktalk, click on the > to show all apps on the device. Sharktalk should be in this list.
5. Ensure that the Notifications are set to On.

 

Afterwards, on the SharkTalk app, while logged in Android users can try:

• In the mobile data settings for SharkTalk, make sure that background data is enabled and enable "unrestricted mobile data usage."
• In the battery settings for SharkTalk, make sure that background usage is allowed and try setting it to "unrestricte.d"

• Disable any battery saver or adaptive battery settings for the phone

   

 

For iOS

1. Click the gear icon to open your device Settings.
2. Scroll down until you see the Sharktalk application logo.
3. Select Notifications.

4. Ensure that the Allow Notifications slider is green (on). You can then select the type of alert you want for the application. It is recommended that all alert types, sounds, and badges are enabled.

    

 

How do I use SharkTalk?

How do I check if my phone notifications are enabled for Sharktalk?Gui